Health Center General Assistance 

• Assist Health Centers with understanding and navigating HRSA requirements

• Facilitate collaborations and planning with community partners related to CHC expansion

• Annual and on-site CHC Movement to a Model training on Health Center history & program requirements

• Assist in gathering community needs assessment data

• Assist with health professional shortage area designations (HPSAs)

• Mapping Health Center's service area to support HRSA grant applications

• Facilitate emergency preparedness exercises and supplemental funding from the Wisconsin Hospital Emergency Preparedness Program (WHEPP)

• Assist with emergency operation plan (EOP) development

• Assist with HIPAA Security Risk Assessments and compliance

• Job posting of available positions

Governance 

• Governing Board and Advisory

• Board development, education, and training

• Strategic planning with staff and boards Partnership development and support among (or within) local, state, and national entities

Performance Improvement, Efficiencies and Optimization 

• Assistance with developing an internal quality improvement program or strategy

• Facilitation of initial and/or ongoing improvement efforts

• On-site work flow observation, mapping and recommendations for process improvement

• Assist with identifying improvement goals and work plan development

• Train on performance improvement tools like PDSA, forms of waste, observation, root cause analysis, and process mapping
  

• Introduction to Lean quality improvement methods

• Train and/or discuss leadership's role in driving change

• Support and coaching of teams through training or technical assistance on teamwork, communication, conflict and engagement strategies

• Assistance with involving teams in strategic planning

• Coaching individuals or teams in performance improvement

• Volunteer and AmeriCorps program development

Clinical

Also see the Performance Improvement menu

• Support planning and implementation of clinical programs and initiatives

• Technical assistance with using data to improve quality measures, Healthy People 2030 goals, and monitoring key performance indicators

• Technical assistance with sustaining and spreading the Patient Centered Medical Home model and maintaining recognition

• Support for referral planning and management

• Technical assistance with population health management

• Support for integration of behavioral, dental, and medical practices/services

• Provide recommendations on consulting services on: PCMH, provider placement, SBIRT, motivational interviewing and integrated care

 Fiscal

Also see the Performance Improvement menu

• Review and observe revenue cycle processes

• Support training and facilitation of revenue cycle education activities

• Research specific revenue cycle issues

• Support revenue cycle benchmark development

• Provide recommendations on consulting services or resources on capital expansion and community development of financial institutions

• Explore and facilitate group purchasing options

Using Data for Performance Improvement

Also see the Performance Improvement menu

• Analyze clinic and provider data for benchmarking and improvement opportunities, and aiding data-driven decision making through EHR, UDS, Meaningful Use, Core Metrics and Azara data
  

• Support workflow alignment to integrate and automate data collection for multiple reporting purposes, including UDS, MU, PCMH and core metrics

• Work with EHR vendors and assist with implementing best practice workflows, configuration and optimization

• Training on basic data concepts for staff members

• Assistance with configuring reporting within EHRs or third-party solutions for metric collection, performance improvement, or strategic planning

• Assist with creating dashboards for measuring and communicating performance improvements

• Incorporating data and reports into management, leadership, or clinical huddles and meetings

• Training on data registry and dashboard utilization for population health management and targeted performance improvement initiatives.

Technology

Also see the Performance Improvement menu

• Assistance with administering requests for proposal (RFP) and vendor selection

• Assistance with incorporating information technology into strategic planning

• Provide project planning, assistance and onsite support for EHR implementation, EHR upgrades, EHR optimization, and other HIT regulatory requirements

• Support of workflow mapping and data validation

• Basic technology assistance, including Excel and Word

• Assist with developing strategies for integrating disparate data systems and advancing interoperability

• Patient portal optimization

• Support exploring and implementing use of apps and remote patient monitoring devices

• Support implementation and optimization of telehealth technologies and workflows

• Health Information Exchange (HIE) implementation and project assistance
  

• Facilitate connections with EHR vendors and peers to identify best practice workflows and configuration

Advocacy 

• Health policy analysis and development

• Education and awareness building among decision makers

• Grassroots advocacy materials, training and support

• Customized advocacy plan

 Outreach and Enrollment

• Communicate policy changes and workflow implications

• Assist with questions about application and enrollment in insurance

• Engage enrollment assisters to improve patient outcomes

Project Management 

• Assist with developing project management plan to meet established goals

• Coach teams on project management, including providing accountability for project team and leader

• Full project management services (planning, execution, performance/monitoring, and close)