Peer Learning Networks are formal or informal groups that convene for the purpose of:

• Leveraging the collective knowledge of the group to accelerate Health Center work related to quality improvement
• Strengthening the relationships/networks among Health Center staff with similar job functions
• Gaining strategic ideas and tactical skills to use on the job

Advocacy Leaders Peer Learning Network

Who:  Health Center staff, executives and Board members

What:  A forum to

• Share updates on the policy environment and increase participants' knowledge of policy issues affecting Health Centers
• Learn advocacy best practices including building relationships with Legislators and staff
• Strengthen relationships/networks among their Health Center peers
• Develop and learn how to implement advocacy skills and the WPHCA Advocacy Plan at their Health Center
• Participate in activities to further elevate Health Centers with elected officials and their staff.

The focus will be on advancing the WPHCA Advocacy Plan. Each Health Center is encouraged to designate an Advocacy Leader.

For more information contact Carly Meyer

Back Office Billing (BOB) Peer Learning Network

Who:  Billers, coders and other revenue cycle staff who are often working behind the scenes to ensure Health Centers are reimbursed for their great work.

What:  A venue in which participants can

• Share and learn best practices in revenue cycle functions like billing, coding and accounts receivable processes
• Learn strategies to improve their individual work performance and improve their Health Center's revenue cycle in key performance metrics
• Participate in collective problem solving

Each meeting is planned based on hot topics of interest to Health Center staff.

For more information contact Kay Brewer

Behavioral Health Leaders Peer Learning Network

Who:  Chief Behavioral Health Leaders, Behavioral Health Directors

What:  A forum to

• Facilitate connections and networking among Health Center Behavioral Health Leaders across Wisconsin
• Learn with and from one another by building awareness of Health Center BH initiatives, challenges, and innovations
• Inform and drive WPHCA’s BH T/TA offerings and policy and advocacy priorities
• Discuss changes to administrative, regulatory, and reimbursement policies that impact BH services at Health Centers

For more information contact Sashi Gregory

CEO Peer Learning Network

Who:  Health Center CEOs

What:  A forum to

• Leverage the collective knowledge of the group to address common problems faced by CEOs in supporting a Board, managing staff, and representing the organization externally
• Strengthen relationships/networks among Health Center CEOs
• Share tactical skills and approaches to use on the job.

For more information contact Scott Stewart

CHC Board Member Peer Learning Network

Who:  Health Center Board members

What:  A group to

• Network with other Health Center Board members
• Share best practices related to Board governance, roles and responsibilities, and challenging scenarios
• Develop strategies to continually improve Board functioning
• Discuss topical concerns raised by participants

For more information contact Scott Stewart

CMO/COO Peer Learning Network

Who:  Health Center Chief Medical Officers and Chief Operating Officers

What:  A space for Health Center clinical and operations leaders to

• Connect, discuss, and problem solve around clinical needs.
• Identify alignment between Health Center peers on services delivered and service delivery models
• Identify emerging best practices, policies, or protocols
• Address other needs, questions, and challenges from clinical and operational leaders

For more information contact Lieah Wilder

Communications and Marketing Peer Learning Network

Who:  Health Center staff involved in communications and marketing.

What:  A space for communications and marketing staff to

• Connect, discuss and problem solve around CHC communications and marketing needs
• Work together to identify emerging needs and areas of alignment across CHCs
• Build collaborative communications and marketing products and templates

For more information contact Sashi Gregory

Emergency Preparedness Peer Learning Network

Who:  A variety of Health Center staff involved in facilities, security, and assuring business continuity during emergencies.

What:  A venue for

• Learning and information sharing in order to increase preparedness for a variety of hazards
• Discussing emergency planning, response and recovery

Substantial focus is on Health Center integration with Wisconsin's seven regional health care coalitions and information sharing from the Wisconsin Healthcare Emergency Preparedness Program.

For more information contact Beth Johnson

Finance and Operations Group (FOG)

Who:  Finance and operational Health Center staff

What:  A group to

• Leverage collective knowledge to accelerate Health Center work related to improving the quality of Health Center fiscal and operations
• Share best practices
• Engage in collaborative problem solving
• Become informed of local, state, and federal issues and trends that impact Health Center financial and operational health
• Strengthen relationships/networks among Health Center staff
• Gain strategic ideas and tactical skills to use on the job

For more information contact Lynsey Ray

Fund Development/Grant Writing Peer Learning Network

Who:  Health Center staff involved in grant writing and fund development activities.

What:  A forum to discuss

• Strategies to engage Health Center Boards in fundraising efforts
• Donor development strategies
• Health Center innovations that demonstrate value to stakeholders and donors

For more information contact Lynsey Ray

Human Resources Peer Learning Network

Who:  Human resource staff and workforce professionals from Health Centers.

What:  A space to discuss

• Employee recruitment, onboarding, retention and satisfaction, and credentialing and privileging
• Employment law
• Performance management
• Other relevant HR topics

For more information contact Kirstie Yu

IT & Cybersecurity Peer Learning Network

Who: Health Center staff who support IT and/or manage incident response and/or vulnerability.

What: The IT & Cybersecurity PLN meets regularly to promote

• Peer-to-peer interaction and networking.
• Understanding policy and other environmental factors impacting IT and Cybersecurity.
• Knowledge sharing around emerging threats, best practices, and security protocols.
• Exploration of new technologies and digital initiatives.
• Problem solving to address challenges, brainstorming, and learn to overcome obstacles.

For more information contact Aleks Kladnitsky

OCHIN EHR Support Analysts Group

Who:  Health Center staff who support OCHIN as EHR Support Analysts (ESAs). 

What:  A space to promote: 

• Peer-to-peer interaction and networking.
• Problem solving to address challenges, brainstorming, and learn to overcome obstacles. 
• Collaboration and information sharing. 
  

For more information contact Barb Willms

OCHIN Report Analyst Peer Learning Network

Who:  Health Center staff who support OCHIN as Reporting Analysts. 

What:  A space to promote: 

• Peer-to-peer interaction and networking.
• Problem solving to address challenges, brainstorming, and learn to overcome obstacles. 
• Collaboration and information sharing. 
  

For more information contact Barb Willms

Operations Peer Learning Network

Who:  Operations leaders in Health Centers, like Chief Operating Officers, Directors of Operations or other related positions such as clinic site managers or department managers and directors.

What:  A venue in which operations leaders at Health Centers can

• Collaborate and learn from each other
• Share best practices
• Strengthen relationships and networks
• Leverage the collective knowledge to spread strategic ideas and enhance skills.

Topics for discussion are driven by hot topics and feedback from network members.

For more information contact Kay Brewer

Oral Health Peer Learning Network

Who:  Oral health leadership and other key oral health team members in Health Centers.

What:  A venue to share and learn best practices on

• Oral Health integration
• Billing for Oral Health services
• School-based Oral Health services
• Staff workflows
• Clinical, operations, and finances
• Dental provider recruitment and retention
• Current barriers around access and capacity

Each meeting is planned based on topics of interest.

For more information contact Kay Brewer or Sashi Gregory

Outreach and Enrollment Peer Learning Network

Who:  Patient Resource Navigators, Certified Application Counselors, Navigators, Enabling Services Staff

What:  A space for Health Center enrollment staff to

• Stay informed of the policy and regulatory environment as it relates to their work
• Hear updates from WPHCA
• Engage in discussion and joint problem solving with their peers
• Develop and share best practices
• Identify future areas for technical assistance

For more information contact Julia Garvey, (920) 882-6426.

Quality Outcomes Group (QuOG) Peer Learning Network

Who:  Health Center staff involved in advancing care delivery for quality improvement outcomes, including quality improvement staff, RN's, providers, medical directors, and clinical managers

What:  A group to

• Review current performance on priority quality measures
• Collaborate to provide and receive more targeted quality improvement (QI) assistance
• Discuss promising practices, quality resources, and the QI infrastructure of Health Centers, such as building and maintaining QI teams, implementing PDSA cycles, and creating a culture of excellence.

In participating in QuOG, Health Centers could see lasting advances in priority quality measures.

For more information contact Lieah Wilder

Pharmacy Operations Group (POG) Peer Learning Network

Who:  Health Center Pharmacy Directors, managers, operations staff, and/or clinical pharmacy staff

What:  A group that was re-invigorated/restarted in fall 2020 due to drug manufacturer actions threatening the 340B program and a need for information sharing regarding operational implications and responses. It is a space for

• Informal peer discussion on issues related to pharmacy operations such as:
• 340B
• Contract pharmacy relationships
• Updates to the Pharmacy 7 administrative code
• Pharmacy benefit manager (PBM) regulatory changes
• Pharmacy staff and vaccine administration
• Pharmacy workforce
• Identifying high-priority topics for future discussion.

For more information contact Richelle Andrae